Are you ready to lead a strong team – guiding and inspiring the guest’s very first step while keeping daily operations running smoothly? Do you thrive in a hands-on leadership role and shaping memorable guest journeys? Then this is your chance!
Welcome to Guest Experience
As Team Lead, you will be responsible for one of our five Guest Experience teams. You will lead a group of permanent and flexible Play Agents working in the welcoming area and LEGO House (LEGO Square), including the information desk. These are the first points of contact with our guests – and critical to delivering a consistent, high-quality experience.
This is a role with strong operational focus. You will be side by side with your team and our guests, ensuring that daily hospitality runs smoothly – brick by brick and smile by smile.
Core responsibilities
As team leader you have responsibility for being a role model for the Guest Service team. Through on-the-floor coaching and training, you’ll guide them on how to engage with guests. You will have direct responsibility for your own team consisting of 16 competent colleagues, working both full-time and part-time – including 1 Supervisor who is your close sparring partner.
Moreover, your key responsibilities will be to:
- · Lead and motivate your team
- · Be present in the house, supporting your team in daily operations
- · Participate in operational meetings with the Guest Experience leadership team
- · Coordinate with stakeholders (marketing, digital experience teams) to ensure consistency across channels
- Take part in both House Responsible and Guest Experience responsible shifts, handling various operational challenges ensuring a smooth operation on the day
Hands on leader
You are a pragmatic and confident leader who thrives in operations and leads by example. You combine curiosity with a practical approach to problem-solving and know how to empower your team to deliver outstanding guest experiences. You create a safe environment where employees are heard and taken seriously in every aspect. At the same time, you are easygoing in the daily operation and up for fun and games. You thrive by continuous improvement and challenge the as-is.
To succeed in this position, we imagine that you:
- · A background in hospitality, tourism, retail, or another service-focused industry
- · Preferably have a relevant education
- · Experience leading teams in operational environments
- · Strong communication skills in English; Danish fluency is an advantage
Feeling inspired? Apply today!
This full-time position offers a unique opportunity to take on responsibility and role models, thus developing your leadership skills.
Take the first step on this exciting journey and submit your application now!
If you want to know more about the position, please contact Senior Tours Manager, Malene Schmelling, at malene.schmelling@legohouse.com
